Privacy Policy yes82

1. Interpretation and Scope of Privacy Policy

This Privacy Policy ("Policy") is published by yes82 ("Company", "we") and applies to all users and members who access or use the yes82 platform, including the website at https://yes82.one and all services provided under it.

In this Policy, "personal data" refers to any information that can be used to identify an individual directly or indirectly, including but not limited to name, identification number, email address, mobile phone number, financial information and platform usage data.

By registering an account, logging in to the platform, or continuing to use yes82 services, you acknowledge that you have read, understood and agreed to the terms set out in this Privacy Policy.

2. Information We Collect

yes82 collects your personal data through various interaction points within our platform ecosystem. The information we collect can be grouped into the following categories:

2.1 Registration and Account Information

• Full name as it appears on a valid identification document
• Date of birth (for the purpose of verifying the minimum age of 21)
• Active email address
• Mobile phone number registered in Malaysia
• Account username and password (in encrypted form)
• Residential information including mailing address

2.2 Identity Verification Information (KYC)

• Copy of valid identity card (MyKad) or passport
• Supporting identity verification documents as required
• Information to fulfil Anti-Money Laundering (AML) requirements

2.3 Financial and Transaction Information

• E-wallet account details (Touch 'n Go eWallet, DuitNow)
• Bank account number for transactions via FPX
• Crypto wallet address (USDT, BTC, ETH) where applicable
• Deposit, withdrawal and account balance records
• Complete transaction history within the platform

2.4 Usage and Technical Data

• IP address and approximate location information
• Device type, operating system and web browser used
• Login and logout time logs
• Game history, betting preferences and platform activity
• Cookie and session usage data

3. Purpose of Data Collection and Processing

All personal data collected is used solely for legitimate and necessary purposes in operating yes82 services. These purposes include the following:

3.1 Account and Service Management

• Registering and maintaining your member account
• Verifying your identity at each login session
• Processing deposits and withdrawals via your chosen payment method
• Allowing you to access games and betting within the platform

3.2 Legal and Licensing Compliance

• Verifying the minimum age of 21 for all members
• Meeting KYC and AML requirements set by international licensing bodies
• Complying with directions from relevant authorities when lawfully required

3.3 Security and Fraud Prevention

• Detecting and investigating fraudulent or suspicious activity
• Protecting the integrity of your account from unauthorised access
• Enforcing the platform's Terms & Conditions

3.4 Customer Support and Communication

• Responding to enquiries and complaints via live chat and email in Malay and English
• Sending important notifications relating to your account or policy changes
• Providing notifications relating to bonuses, promotions and service updates

3.5 Responsible Gambling

Your usage data is also analysed internally to identify playing patterns that may require responsible gambling intervention, in line with yes82's commitment to member wellbeing. For more information, please refer to our Responsible Gambling page.

4. Sharing Information with Third Parties

yes82 does not sell, rent or disclose members' personal data to any third party for commercial purposes. However, there are limited situations where sharing information becomes necessary:

4.1 Technical Service Providers

We work with service providers who assist in the technical operations of the platform, such as cloud infrastructure providers, payment processors and licensed gaming software providers. Each of these parties is bound by strict confidentiality agreements and is only permitted to access data required for their specific tasks.

4.2 Legal and Licensing Requirements

We may disclose members' personal information to international licensing bodies, law enforcement authorities or courts when required by applicable law, or when we reasonably believe that disclosure is necessary to protect the rights, property or safety of yes82 and its members.

4.3 Business Transfers

In the event of a company merger, acquisition or sale of assets, members' personal data may be transferred as part of those assets. In such situations, members will be notified via email or in-platform notification before their data becomes subject to a different privacy policy.

5. Data Security Measures

yes82 continuously invests in robust security infrastructure to ensure members' personal data remains protected at all times:

• 🔒 256-bit SSL/TLS encryption on all data transmission channels
• Role-based access control (RBAC) to limit internal access to personal data
• Regular security audits by qualified third parties
• Real-time threat monitoring and intrusion detection systems (IDS)
• Data encryption at the storage level for all sensitive records
• Documented incident response procedures that are tested regularly

While we take all reasonable measures, no digital security system can be guaranteed 100% free from threats. You are also responsible for keeping your account password and login details confidential.

6. Cookies and Tracking Technologies

yes82 uses cookies and similar tracking technologies to improve the user experience and gather analytics data that helps us enhance our services:

6.1 Essential Cookies

These cookies are required for the basic operation of the website, including login session management, language preference memory and security verification. Essential cookies cannot be disabled as doing so will affect platform functionality.

6.2 Performance and Analytics Cookies

We use analytics cookies to understand how members interact with our platform — including the most frequently visited pages, time spent in each section and common navigation paths. This data helps us make continuous improvements to the user experience.

6.3 User Preference Cookies

These cookies store your personal preferences such as display theme and display settings you have previously selected. You can delete these cookies through your web browser settings at any time, although doing so will require your preferences to be reset on each subsequent visit.

7. Your Rights Regarding Personal Data

As a yes82 member, you have the following rights concerning your personal data:

Right of Access

You have the right to request a copy of the personal data we hold about you. This request can be submitted via our live chat or support email.

Right of Correction

If any of your personal information is inaccurate or outdated, you have the right to request a correction. Some information can be updated directly through your account profile section.

Right to Erasure

You may request the deletion of your account and personal data. Please note that yes82 may be required to retain certain records for a specified period to comply with applicable licensing and legal requirements.

Right to Object to Processing

You have the right to object to the processing of your personal data for certain purposes, particularly marketing communications. You may withdraw your consent at any time by contacting our support team.

Right to Data Portability

In certain circumstances, you have the right to receive your personal data in a machine-readable format and transfer it to another operator.

8. Data Retention and Deletion

yes82 retains your personal data only for as long as necessary for the purposes stated in this Policy, or as required by applicable law and international licensing requirements.

When an account is closed or inactive, the relevant personal data will be retained for a period specified by our licensing authority before being permanently deleted. During this retention period, the data remains subject to the same security measures and access controls as active account data.

Financial transaction records may need to be retained for a longer period to meet applicable audit, AML compliance, and tax reporting requirements. Once the specified retention period ends, data will be permanently deleted or anonymised using industry-recognised methods.

9. Child Protection and Age Restrictions

The yes82 platform is intended solely for individuals aged 21 and above. We do not knowingly collect or process personal data from individuals under the age of 21.

All account registration processes require strict age verification, including submission of valid identification documents. Should we find that personal data of an underage individual has been collected inadvertently, we will take immediate steps to delete that data and close the relevant account.

If you have information that an underage individual has created an account on our platform, please notify us promptly by email at [email protected] so that we may take appropriate action.

10. Amendments to the Privacy Policy

yes82 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operational practices, licensing requirements, or applicable law.

Any significant amendments will be communicated to members via:

• An email notification to the address registered with your account
• A prominent notice on the homepage or the notifications section within your account
• An update to the "Last Updated" date at the top of this page

Your continued use of the yes82 platform after the effective date of any amendment will be considered your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed of the latest terms.

11. Contact Us Regarding Privacy

If you have any questions, concerns, or complaints about how yes82 handles your personal data, our team is ready to assist through the following support channels:

• In-platform live chat: available 24 hours a day, 7 days a week
• Support email: [email protected]
• Service languages: Malay and English

Our support team will endeavour to respond to all privacy-related enquiries within a reasonable time. For more complex issues, a longer processing period may be required, and we will keep you informed of the progress of the investigation.